Terms of service
How to buy
To place an order in our online store, simply follow these steps:
1. Choose products
- Search our catalog using various categories and filters or through the search features;
- Select the product you want to buy, click the “Add to cart” button. If it is a product with several sizes, you must select the one you want to buy;
- After placing the product in the cart, you can continue shopping, go to the cart or complete your order;
- To finalize your order, click the “Checkout” button.
2. Enter your details
- If you do not have an account created, you must provide your email contact, as well as your shipping address and telephone contact, in case we need to contact you about the order;
- In the column on the side you can see the product(s) you chose, as well as the total price. If you have a discount code, you must enter it in the “Discount code” field and click “Apply”;
- After indicating the shipping details and contacts, click “Continue to shipping”.
3. Shipping Method
- You must confirm your contact and shipping delay. If you detect any error, click “Change”;
- Select the shipping method you want to use;
- Click on “Proceed to payment”.
4. Payment
- Select the payment method;
- Indicate your billing address. You can select a billing address that is the same as your shipping address;
- Confirm again all the information regarding your order (products, sizes, details, delivery address, billing address, shipping method, payment method, discounts applied);
- Click on “Pay Now”;
- You will receive an email confirming your order. If the payment method is ATM or MBWAY, a payment request will also be requested as your order will only be processed from the moment it is paid.
Delivery methods
After placing your order and completing payment, you will receive an email with order shipping confirmation and delivery information. The company will send information about the day and time of delivery via SMS and/or email.
Deliveries of all products purchased in our online store are subject to shipping charges.
Deliveries of all products purchased from the Richard Dixon online store are governed by the shipping policy listed below:
- Mainland Portugal: Shipping costs are free on purchases over €40. If your order has a value of less than €40, the cost of the doors is €4.
- Portugal Islands (Madeira and Azores) and Spain: Shipping costs are free on purchases over €100. If the order has a value of less than €100, the cost of the doors is €8.
- Other European Countries - Germany, Austria, Belgium, Denmark, France, Ireland, Italy and Luxembourg: Shipping is free on purchases over €150, if the order is worth less than €150 the shipping cost is €15 €.
Note: We do not deliver to countries or continents that are not properly marked in the current shipping policy.
The purchase amount considered for free shipping is the value of the products including all product discounts or promotional discounts, and excluding shipping and shipping fees.
The maximum delivery times are as follows:
Mainland Portugal - Between 2-3 business days after shipping**
Madeira and Azores - Between 10 and 15 working days after shipping**
Other Countries - Up to 30 days after shipping**
ATTENTION - Delivery times are estimated, and are only considered valid when there are no physical or structural impediments (incorrect addresses or force majeure setbacks, such as strikes, loss of connection, etc.).
**Shipping after order processing time valid for business days. We do not process orders during weekends and/or holidays.
--make sure there is someone present, make sure you are at the delivery location on the indicated day and time. You should always have an identification card with you in case identification is requested. If you want someone else to receive your order, you must present your identification to be able to collect it.
- When placing an order you have the option to use different billing and delivery addresses.
- We currently do not offer this delivery method, but when ordering you can always indicate a different delivery address (for example, delivery to your place of work) if you are not available to receive the order at the billing address.
- In the shipping confirmation email you will find the information you need to track the delivery of the order.
Guarantee
The warranty for our products is valid for 36 months from the date of purchase. The warranty documentation you received with the product does not need to be stamped. The invoice sent to both your email and address will serve as proof of purchase if it is necessary to activate the warranty on the purchased part. If the warranty conditions are met, you must contact us at info@richard-dixon.com. After the end of the warranty period, we continue to provide technical assistance. The process must be the same, whenever the repair involves costs, it is only carried out after accepting the quote presented by our Customer Support by sending an email to info@richard-dixon.com.
Payment Methods
VAT
All values indicated include VAT at the current legal rate and represent the final price payable for the chosen item.
Discount code
If you have a discount code, you can use it as a payment method by entering your code in the "Discount code" field on your order payment page. The difference will be deducted from the total amount. If the value of the discount code is less than the total value of your order, you must also select one of the available payment methods.
If the minimum purchase does not reach the value indicated for your area of residence/country, shipping will be charged at the values indicated in the sales policy.
Other payment methods:
You can pay for your orders, safely, using one of the following payment methods:
- Credit Card: Paying with a credit card at the store www.richard-dixon.com is 100% safe. We use SSL encrypted communication, and work with a real-time connection to banking systems.
- MBWay: Payment by MBWay is simple and has no risk of fraudulent use of your card, Richard Dixon will never ask for any personal financial information.
- Multibanco: After your order is confirmed, payment details are sent by email, with a reference to finalize it. Payment can be made at an ATM or through your bank's online service by choosing the Payment for services and/or purchases option. You must then enter the reference that was assigned to your purchase and that was also sent to you by email.
- Paypal
General Conditions of Sale - Introduction
The offer and sale of products through our online store www.richard-dixon.com are regulated by these General Conditions of Sale. Before making a purchase, you must carefully read these conditions. Completing the purchase assumes full knowledge and express acceptance of the General Conditions of Sale presented below. Once the online purchasing process has been completed, you should print and retain these General Conditions of Sale for future reference.
Richard Dixon may update these General Conditions of Sale at any time, with or without notice. For this reason, you must re-read and accept them every time you want to make a purchase on this website.
Subjects
These conditions are agreed between Minutos Vanguardistas Lda, with registered office at Rua Álvaro Vieira Nogueira N14, 4715-063 Braga, legal entity nº 516797204, with share capital of €10,000, hereinafter referred to as “Richard Dixon” and between any person of legal age ( 18 years old), natural person, non-merchant, wishing to make a purchase through the Richard Dixon website (www.richard-dixon.com), hereinafter referred to as “Customer”.
When making a purchase through the Richard Dixon website, the Customer guarantees that they are of legal age (18 years old) and that they have the legal capacity to establish binding contracts.
Purchasing on the Richard Dixon website by minors requires express authorization from their parents or legal representative.
Object
These General Conditions of Sale are aimed at the sale of products through the e-commerce functionality available on the Richard Dixon website (www.richard-dixon.com) and regulate all fundamental phases and processes for making the purchase.
These conditions do not regulate the provision of services or sale of products by Subjects other than Richard Dixon and who may be present on the Richard Dixon website through external links or banners.
Products sold on this website can only be purchased and delivered in the following countries: Mainland Portugal, Autonomous Region of Madeira, Autonomous Region of the Azores, Germany, Austria, Belgium, Czech Republic, Slovenia, France, United Kingdom, Greece, Netherlands, Hungary, Ireland, Italy, Iceland, Lithuania, Luxembourg, Switzerland... Purchases and deliveries to be made in other countries will be automatically declined during the order process.
Order
Products are sold to the Customer on the Richard Dixon website upon identification of the Customer through registration and login, completion and submission of the online order form in accordance with the instructions provided and contextual acceptance of these General Conditions of Sale, as well as the prices and description of the products involved in the transaction.
Each sale made on the Richard Dixon website may relate to one or more products, with no quantity limits for each item, except when explicitly mentioned in the product information (e.g. Limited Editions).
The Customer is prohibited from providing false information during the registration and sales process and in subsequent communications. Richard Dixon reserves the right to take legal action regarding any violation or abuse in the interests of and to protect all consumers.
Acceptance of these General Conditions of Sale presupposes the exemption of Richard Dixon from any liability related to the issuance of incorrect tax documents that result from errors in the information provided by the Customer during the order process. The Customer is solely responsible for the correction of this data.
The order form available on the Richard Dixon website includes:
- Description, images, price and quantity of each product;
- Payment methods that can be used;
- Delivery methods for purchased products and shipping and delivery costs, whenever applicable;
- Reference to the General Conditions of Sale that include the conditions for exercising the Right of Free Resolution;
- Return conditions and guarantee for purchased products.
Although Richard Dixon permanently seeks to ensure that the images of each product are faithful reproductions of the original, there may always be some variations resulting from the technical specificities and color resolution characteristics of the equipment with which the Customer accesses the Richard Dixon website. For this reason, Richard Dixon is not responsible for any differences between the original product and its graphic representation available on this website, if resulting from the technical issues mentioned.
Before completing the order process, the Customer must read and confirm full knowledge and acceptance of these General Conditions of Sale, as well as the Privacy Policy.
Completion of the order process occurs when Richard Dixon receives the information from the online order form and after verifying the correctness of the data submitted.
Once the order process is complete, Richard Dixon will begin the product shipping process and send the Customer an Order Confirmation email that includes a summary of the information.
Richard Dixon may, before sending the Order Confirmation, request by email other information essential for the processing, payment and delivery of the order.
Richard Dixon reserves the right to cancel orders if payment is not guaranteed or in situations where the order is placed by a Customer with whom there is an ongoing legal dispute relating to a previous order. This right also applies whenever Richard Dixon, with legitimate reasons, considers the Customer unsuitable (for example, Customer with a history of violating these General Conditions of Sale or implicated in fraudulent activities of any kind).
If, for any reason, an ordered product is not available, Richard Dixon undertakes to inform the Customer and refund the amounts paid within a maximum period of 30 (thirty) days from the date of knowledge of this unavailability.
Shipping and Delivery
All expeditions include:
- The product(s) ordered;
- The transport guide;
- The invoice;
- Other mandatory accompanying documentation depending on the country of dispatch/delivery;
- Informative and/or promotional material.
Unless specifically stated otherwise, deliveries of all products purchased on the Richard Dixon website have associated shipping costs.
Delivery of the order is made to the address indicated by the Customer (as long as it is located in one of the countries to which Richard Dixon sells through its website).
The system automatically assumes for this purpose the address that the Customer indicated in his account. However, in the order process, the Customer can edit this address or add an alternative address for each specific delivery. It is important that you pay special attention when filling out this field to avoid delivery problems and consequently additional costs.
The order will be delivered by shipping companies selected by Richard Dixon.
Information about order delivery will be sent via email to the contacts indicated in the Customer's account. Richard Dixon recommends that these are always up to date at the time of ordering.
It is the Customer's responsibility to ensure that you are available on the day of order delivery. After an attempted delivery, the products will be returned and you will be credited with a full refund of the purchase amount. In this situation, if there is still interest in receiving the product, the Customer will have to place the order again on the Richard Dixon website.
Richard Dixon reserves the right to split delivery of the order, for example, but not limited to, if part of the order is delayed or unavailable. In these cases, the Customer is informed via the email address indicated in the order process.
Upon receiving the order, the Customer must check the integrity of the packaging. If any anomalies are detected, they must be recorded accurately and in detail by the shipping company and delivery refused. Otherwise, the Customer will not be able to complain about this issue.
Average delivery times are as follows:
Mainland Portugal - Between 2-3 business days after shipping**
Madeira and Azores - Between 10 and 15 working days after shipping**
Other Countries - Up to 30 days after shipping**
ATTENTION - Delivery times are estimated, and are only considered valid when there are no physical or structural impediments (incorrect addresses or force majeure setbacks, such as strikes, loss of connection, etc.).
**Shipping after order processing time valid for business days. We do not process orders during weekends and/or holidays.
Richard Dixon always proceeds to ensure on-time delivery. If it is not possible to deliver the order within the estimated timeframe, the maximum delivery time will be 30 days.
The deadlines mentioned may change during promotion periods, sales, Christmas or in the event of a lack of stock.
Richard Dixon is not responsible for failure to comply, or delay in performance, of any obligation resulting from a force majeure event (event, act or omission beyond its reasonable control).
Pricing
Richard Dixon is the owner of all products made available for sale on his website until you have actually received full payment for the product(s) purchased by the Customer.
Unless otherwise stated, all prices shown on the Richard Dixon website are expressed in Euros and include VAT applicable at the invoice date.
The prices shown are only valid at the time the order form is submitted.
Prices may be changed without any prior notice obligation. For this reason, the Customer must always check the final price of the order before sending it.
All products are shipped from Portugal. Unless specifically stated otherwise, prices do not include possible costs of customs duties and their fees in cases where shipping is made to countries outside the EU or for countries whose legislation provides for import expenses. These costs are the responsibility of the Customer and must be paid directly at the time of delivery of the order, as per the instructions sent in the Order Confirmation.
Richard Dixon is not responsible for possible errors in prices published on the website. If an error occurs in the prices displayed on the website due to technical anomalies, this will be detected when the order is processed and the Customer will be contacted. If the actual price of the product is lower than that shown on the website, the difference is refunded. If the actual price of the product is higher than that shown on the website, the Customer has the option of accepting and paying the difference or canceling the order.
Right of free resolution
In accordance with Decree-Law No. 24/2014, the Customer has the right to freely terminate this contract within 14 calendar days, without having to indicate any reason. The period for exercising the right of free resolution ends 14 days from the day following the day on which the Customer or a third party indicated by the Customer, other than the carrier, receives the order.
To exercise the right of free termination, the Customer must communicate its decision to terminate this contract to Richard Dixon by sending an unequivocal statement (e.g. letter sent by post or email). The declaration must be sent to Richard Dixon by mail to Rua Álvaro Vieira Nogueira N14, 4715-063 Braga or by email to info@richard-dixon.com.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.
If the Customer decides to terminate the contract, they will have an additional 14 calendar days to return the product(s), subject to the following conditions:
- It must be complete, not in parts or components, even when they are part of a kit;
- It must not have been used or damaged;
- It must be sent in the original packaging;
- Must be sent in a single shipment. Richard Dixon reserves the right not to accept products sent at different times.
The Customer is only responsible for the depreciation of goods resulting from handling that exceeds what is necessary to verify the nature, characteristics and functioning of the product(s).
Whenever the purchase of a specific amount of products allows the purchase at a price lower than that charged for the purchase of a single product (for example: “take 2, pay 1” modality), the right of free resolution can also be exercised on only some of the products purchased. In this case, the refund price will be recalculated, taking as a reference the price charged for the purchase of a single product.
In all other cases (e.g. combined sales), the right of free withdrawal can only be exercised on all products purchased (example: More for Less: 1 Product = 30%, 2 products = 50%, 3 products = 60 %).
Richard Dixon will reimburse you for payments made, including shipping costs (except additional costs arising from choosing a delivery method other than the least expensive standard shipping method available), without undue delay and no later than 14 days after the date of communication of the resolution decision. Unless expressly agreed otherwise by the Customer, refunds are made by bank transfer to IBAN to be indicated by the customer, with the Customer not incurring any costs resulting from the refund.
Richard Dixon reserves the right to withhold refunds until receipt of the returned product(s) or until the Customer provides proof of dispatch of the same, whichever occurs first.
Warranty and after-sales assistance
All products that Richard Dixon makes available for sale on its website are manufactured in compliance with high quality criteria and, before leaving the factory, are subjected to rigorous testing. For this reason, Richard Dixon ensures the quality and conformity of all its products.
The warranty on Richard Dixon products is valid for 36 months from the date of purchase and covers any damage resulting from manufacturing defects.
Full warranty terms are provided with each product purchased by Customer.
Richard Dixon does not have customer service at its headquarters, therefore, if the Customer detects any damage resulting from a manufacturing defect within the stipulated period, they must send an email to info@richard-dixon.com, where they will be given all the instructions to repair the damage free of charge or, if repair is impossible, to replace the product with another similar product or one of equal value.
If the Customer requires any clarification, they should contact Richard Dixon via email at info@richard-dixon.com.
To activate the warranty, the Customer must present the completed warranty documentation received with the product, as well as proof of purchase.
Whenever the warranty is activated, its validity period is not affected by any repair or replacement.
This warranty is not valid in the following cases:
- Use of non-original parts when repairing the product;
- Intervention by third parties other than those authorized by Richard Dixon;
- Bracelet, batteries and glass;
- Breakdown or damage caused by normal wear and tear caused by use, accident, misuse or neglect of care recommended by Richard Dixon (e.g. bracelet wear, broken or scratched glass, broken crown);
- Loss of stones or damage caused to clothing by watches with stones or crystals on the outside.
After the end of the warranty period, Richard Dixon can provide technical assistance. In this case, whenever the repair involves costs, it is only carried out after acceptance of the quote by the Customer.
For the purchased product to function in perfect condition, Richard Dixon recommends the following specific care:
- As the water resistance of watches is different depending on the model, you should always check this information on the case lid;
- To correctly use your watch, you must check the table below for the different types of use supported in each water resistance category:
Water resistance
- The crown must be in its normal, tight position, in order to guarantee the advertised water resistance;
- You should never set the watch or use the buttons or rotating bezel while the watch is wet;
- Whenever you change the watch's battery, you should also change the seal on the lid to avoid compromising the watch's watertightness.
- If the watch has stones or crystals on the outside, you must take some additional care – avoid contact with water, perfumes or other substances that may interact with the materials – to prevent stones or crystals from loosening, becoming discoloured or stained.
Customer communications
The Customer observes, accepts and authorizes that all communications, notifications, statements, information, reports or any documentation regarding the operations carried out, related to the purchase of products on the Richard Dixon website, are sent to the email you indicated at the time registration, with the possibility of downloading the information on a durable medium, in accordance with the modalities and limits set out in the Privacy Policy.
Computerized records are stored on Richard Dixon's computer systems in secure conditions and are evidence of communications, orders and payments made between the parties.
Intellectual Property
The Richard Dixon website and all visual or sound elements available there are protected by legislation relating to copyright and industrial property.
No content available on the Richard Dixon website (e.g. texts, logos, images, sounds, videos) may be copied, reproduced or disseminated in whole or in part without the express permission of Richard Dixon.
Only printing and collecting information for personal use is permitted.
The integration of hyperlinks to any page of this website on other websites is permitted only with the express authorization of Richard Dixon and does not represent, in any case, an implicit agreement of affiliation or partnership.
All links from external websites to the Richard Dixon website that use framing or in-line linking techniques are formally prohibited.
Even if there is authorization from Richard Dixon, any hyperlink must be deleted at the simple request of Richard Dixon.
Applicable laws, Conflict resolution and Competent forum
These conditions are governed by Portuguese Law and the parties agree to submit to the jurisdiction of the Portuguese Courts, or, alternatively, in the event of a dispute arising from a complaint regarding a product purchased exclusively through the Richard Dixon website, the Customer may present their complaint on the Online Dispute Resolution Platform.
Modification and Update
Any updates made to these General Conditions of Sale will be detailed on this website, and may be made at any time, with or without prior notice.
The Customer must therefore read and accept these conditions each time they wish to make a purchase on the Richard Dixon website.
Contacts
For any information request, the Customer can contact Richard Dixon at info@richard-dixon.com or by mail to the following address: Rua Álvaro Vieira Nogueira N14, 4715-063 Braga.
Resolution Form Template
Resolution Form