Legal notice

Alternative Resolution of Consumer Disputes

Alternative resolution of consumer disputes is the possibility for the consumer to submit dispute resolution to a consumer dispute arbitration center. In compliance with Decree-Law No. 102/2017, of August 23, it is hereby informed that the entities for Alternative Resolution of Consumer Disputes are those included in the following list:

National Center for Information and Arbitration of Consumer Conflicts (CNIACC) Rua D. Afonso Henriques, 1

4700-030 Braga

+351 253 619 107

www.cniacc.pt

Consumer Disputes Arbitration Court (CIAB) Rua D. Afonso Henriques, 1

4700-030 Braga

+351 253 617 604

www.ciab.pt

Lisbon Consumer Conflict Arbitration Center (CACCL) Rua dos Douradores, no. 116, 2nd floor

1100-207 Lisbon

+351 218 807 030

www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center (CICAP) Rua Damião de Góis, no. 31, Loja 6

4050-225 Porto

+351 225 508 349

www.cicap.pt

Regarding disputes arising from the supply of goods or provision of services through the Richard Dixon brand website, or any other electronic means, the consumer may also use the European Online Dispute Resolution Platform, available at https: //webgate.ec.europa.eu/eproposalWeb/

Data taken from the list of Alternative Consumer Dispute Resolution entities on the website of the General Directorate of Consumer Affairs in October 2023. At www.consumidor.gov.pt you can consult the updated list.