Refund policy

IF YOU ARE NOT SATISFIED WITH THE PRODUCTS PURCHASED FROM OUR ONLINE STORE, YOU CAN RETURN THEM WITHIN 14 CALENDAR DAYS AFTER RECEIVING YOUR ORDER.

To exercise this right you must communicate your decision to us by email to info@richard-dixon.com. Products to be exchanged/returned must be sent to the address Rua Álvaro Vieira Nogueira N14, 4715-063 Braga and must be accompanied by the respective proof of purchase (invoice) and properly packed in Richard Dixon packaging, without any sign of use. Upon receipt of the product, it will be checked by the technical assistance team, if everything is in order, we will continue the process. If the product presents any non-conformity that does not meet the conditions described above, our customer service team will contact the customer to note the problem. Exchanges/returns are at no cost to the customer, all shipping costs will be covered by Richard Dixon.

YOU SHOULD NEVER ACCEPT RECEIVING AN ORDER THAT IS NOT PROPERLY SEALED.

If you accept to receive an order that is not properly sealed, Richard Dixon is not responsible for the condition of the product inside. If you receive a properly sealed order and the product inside does not correspond to the order, is defective, or is damaged, you must contact our SAC via email at info@richard-dixon.com so that we can immediately deal with the issue. your case.

HOW CAN I EXCHANGE/RETURN A RICHARD DIXON PRODUCT PURCHASED ONLINE?

Currently, it is possible to return or exchange products purchased on our website through our customer service.

If you wish to return a product purchased from the Richard Dixon online store within the current legal deadline, we will refund the payment made for the products, excluding shipping costs as the transport service was provided when sending the order. The return is at no cost to the customer.

Refunds are made using the IBAN indicated by the customer, within 14 working days after the date of receipt and verification of the product at the address above. If by the end of the 14 working days we have not received the products or proof that they have been sent, the deadline may be extended.